Refund, Return & Cancellation Policy
At Hair Fall Oil, customer satisfaction is our top priority. Please read our policy regarding order cancellations, returns, and refunds carefully before making a purchase.
1. Order Cancellation Policy
- By Customer: You can cancel your order within 12 to 24 hours of placing it, or before the order has been dispatched/shipped, whichever is earlier. To cancel an order, please email us at headoffice@hairfalloil.in or call/WhatsApp us at +91-7986469905 with your Order ID. Once the order is shipped, it cannot be cancelled.
- By Us: If we cancel your order due to stock unavailability or unserviceable pin codes, a 100% full refund will be initiated immediately.
2. Return & Replacement Policy
- We offer returns or replacements within 5 days of delivery ONLY under the following conditions:
- You received a physically damaged, leaked, or defective product.
- You received the wrong item (different from what you ordered).
- Mandatory Condition: To qualify for a return or replacement, the product must be unused, sealed in its original packaging with all tags and invoices intact. An unboxing video (showing the sealed package being opened) is mandatory to claim damage or missing items.
- Used or opened products cannot be returned due to hygiene and safety reasons.
3. Refund Process and Timeline
- Once we receive and inspect your returned item (or approve your cancellation request), we will notify you via email or phone regarding the status of your refund.
- Refund Timeline: If approved, the refund will be processed within 48 hours from our end, and the amount will be credited back to your original method of payment (Bank Account, UPI, Credit/Debit Card) within 5 to 7 working days, as per banking and payment gateway norms.
4. Contact for Returns & Refunds
For any refund, replacement, or cancellation requests, please reach out to our support team:
- Email: headoffice@hairfalloil.in
- Phone / WhatsApp: +91-7986469905
- Return Address: Partapnagar Jaipur Rajasthan india 302033